Privacy Policy

glow human beauty logoGlow human Beauty Privacy Policy

Table of Contents

1. Privacy and Confidentiality
2. Scope of this Privacy Policy
3. Information We Collect
4. Information Collected Automatically
5. How We Use Your Personal Information
6. Order Processing and Customer Support
7. Payment Information.8. Shipping and Delivery Information
9. Marketing Communications
10. Cookies and Similar Technologies
11. Google Analytics and Website Analytics
12. Third-Party Service Providers
13. Sharing of Personal Information
14. Third-Party Links
15. Data Security
16. Data Retention
17. Children’s Privacy
18. Your Privacy Rights
19. Updating Your Information
20. International Data Processing
21. Changes to this Privacy Policy
22. Contact Information

1. Privacy and Confidentiality

Glow Human (“Glow Human,” “we,” “us,” or “our”) operates an online retail store specialising in skincare, cosmetics, beauty, personal care, and hair care products through our WooCommerce-powered website (the “Site”). We understand that the personal information you share with us when you browse, register, or place an order is sensitive, and we treat it with a strict duty of confidentiality.

This Privacy Policy sets out, in plain language, what information we gather, why we gather it, how it is used and protected, and the choices available to you. By accessing or using the Site, placing an order, subscribing to our communications, or otherwise interacting with Glow Human, you acknowledge that you have read and understood this Policy.

2. Scope of this Privacy Policy

This Policy applies to all personal information collected by Glow Human through our website, checkout and order process, customer support channels (email, phone, WhatsApp, or live chat), social media pages, and any promotional campaigns we run. It applies to visitors who simply browse our catalogue as well as registered customers who complete a purchase.

This Policy does not extend to the practices of third-party websites, marketplaces, couriers, or payment processors that are linked from our Site or that we engage to fulfil an order. Those parties maintain their own privacy policies, and we encourage you to review them separately.

3. Information We Collect

  • We collect personal information directly from you in the following situations:
  • Account and Checkout Details: full name, email address, mobile/WhatsApp number, billing address, and shipping address entered during account creation or checkout.
  • Order Information: the products you purchase, order value, order history, applied discount codes, and delivery preferences.
  • Payment-Related Details: limited payment confirmation data returned by our payment gateway (Glow Human does not store full card numbers — see Section 7).
  • Communications: messages you send us through contact forms, email, WhatsApp, live chat, or social media, including any attachments or details you choose to share.
  • Reviews and Feedback: product reviews, ratings, testimonials, or survey responses you submit voluntarily.
  • Marketing Preferences: your email address and preferences if you subscribe to newsletters, offers, or promotional SMS/WhatsApp updates.

4. Information Collected Automatically

When you browse the Site, certain technical information is collected automatically through cookies, log files, and similar technologies, including:

  • IP address, approximate geographic location, and internet service provider.
  • Browser type, device type, operating system, and screen resolution.
  • Pages viewed, products browsed, time spent on the Site, and referring/exit pages.
  • Cart activity, including items added to cart or abandoned before checkout.
  • Date and time of visits and interaction patterns used for security monitoring.

This information helps us diagnose technical issues, prevent fraud, and understand how customers use the Site so that we can continually improve the shopping experience.

5. How We Use Your Personal Information

Glow Human collects only the information reasonably necessary to operate our business and uses it strictly for legitimate purposes, including to:

  • Create and manage your customer account.
  • Process, confirm, and fulfil your orders, including arranging delivery.
  • Communicate with you about your order status, receipts, and support requests.
  • Personalise product recommendations and improve the layout and content of the Site.
  • Send marketing communications where you have opted in, and manage your preferences.
  • Detect, investigate, and prevent fraud, abuse, or security incidents.
  • Comply with applicable tax, accounting, and consumer-protection laws in Pakistan.

We do not use your personal information for any purpose that is incompatible with the reasons it was collected, and we never sell your personal information to third parties for their own marketing purposes.

6. Order Processing and Customer Support

When you place an order on Glow Human, the details you provide — name, contact number, shipping address, and order contents — are shared internally with our fulfilment and customer-support staff solely to prepare, pack, and dispatch your order and to respond to any queries you raise about that order.

If you contact our support team by email, WhatsApp, phone, or live chat, we retain a record of that conversation so that we can resolve your issue efficiently and refer back to it if you contact us again about the same matter.

7. Payment Information

All online payments made on the Site are processed through PayFast or another payment gateway integrated with our checkout, rather than being handled or stored directly by Glow Human. When you choose to pay online, you are redirected to the secure, encrypted environment of our payment partner, which collects your card or bank-account details under its own security standards and privacy policy.

Glow Human does not store your complete card number, CVV, or online banking credentials on our servers at any time. We may retain limited, non-sensitive information such as the payment method used, transaction reference number, and payment status, which we use for order verification, refunds, and accounting records.

If Glow Human offers Cash on Delivery (COD), any cash handled at the time of delivery is collected by our courier partner and is not “personal information” for the purposes of this Policy, although the associated order and address details remain protected as described throughout this document.

8. Shipping and Delivery Information

Glow Human currently ships exclusively within Pakistan. The shipping address, recipient name, and contact number you provide at checkout are shared with our courier and logistics partners for the sole purpose of delivering your order and keeping you informed of its progress through tracking notifications, calls, or SMS/WhatsApp updates.

We encourage customers to provide accurate and complete delivery details, as courier partners rely on this information to fulfil deliveries in a timely manner. Glow Human is not responsible for delivery delays caused by inaccurate address information supplied by the customer.

9. Marketing Communications

With your consent, Glow Human may send you promotional emails, SMS messages, or WhatsApp updates about new product launches, seasonal offers, discount codes, and beauty tips. You may opt in to these communications when creating an account, at checkout, or through a dedicated newsletter sign-up form.

You may withdraw your consent at any time by clicking the “unsubscribe” link included in our marketing emails, replying “STOP” to promotional SMS/WhatsApp messages, or contacting us directly using the details in Section 22. Opting out of marketing communications does not affect transactional messages relating to an order you have placed, such as order confirmations, shipping updates, or support responses.

10. Cookies and Similar Technologies

Cookies are small text files placed on your device when you visit our Site. Glow Human uses cookies and similar technologies (such as local storage and pixel tags) to keep your shopping cart contents saved between visits, remember your login and preferences, understand how the Site is used through analytics, and, where applicable, deliver relevant advertising.

We use the following broad categories of cookies:

  • Strictly Necessary Cookies: required for core functions such as maintaining your session, shopping cart, and checkout process.
  • Functional Cookies: remember your preferences, such as language or currency, to improve your experience.
  • Analytics Cookies: help us understand aggregate visitor behaviour, such as through Google Analytics (see Section 11).
  • Marketing Cookies: may be used by advertising partners to measure the effectiveness of campaigns and show relevant offers.

Most web browsers allow you to control or delete cookies through their settings. Please note that disabling certain cookies, particularly strictly necessary cookies, may affect the functionality of the shopping cart and checkout process.

11. Google Analytics and Website Analytics

Glow Human uses Google Analytics, a web analytics service provided by Google, to collect anonymised and aggregated data about how visitors interact with our Site, such as pages visited, session duration, device type, and general geographic region. This information is used to improve site performance, content, and the overall shopping experience.

Google Analytics operates using cookies and similar identifiers, and the data collected is processed in accordance with Google’s own privacy and data-processing terms. You may opt out of Google Analytics tracking by installing the official Google Analytics Opt-out Browser Add-on or by adjusting your cookie preferences through your browser settings.

12. Third-Party Service Providers

To operate Glow Human efficiently, we work with carefully selected third-party service providers who process personal information strictly on our behalf and under confidentiality obligations. These providers include, without limitation:

  • Payment gateways, such as PayFast, to process and authorise online payments.
  • Courier and logistics companies, to deliver orders across Pakistan.
  • Web hosting and server infrastructure providers, to keep the Site operational and secure.
  • Analytics providers, such as Google Analytics, to help us understand site usage.
  • Email and SMS/WhatsApp service providers, to deliver order updates and marketing communications.
  • Security and anti-fraud plugin providers, to protect the Site from malicious activity.

Each of these providers is granted access only to the personal information reasonably necessary to perform their specific function and is contractually or practically restricted from using your information for any other purpose.

13. Sharing of Personal Information

Glow Human does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We share personal information only in the following limited circumstances:

  • With the trusted service providers described in Section 12, to the extent necessary for them to perform their services.
  • Where required to comply with a legal obligation, court order, or lawful request from a Pakistani government or regulatory authority.
  • To protect the rights, property, or safety of Glow Human, our customers, or the public, including to detect and prevent fraud.
  • In connection with a merger, acquisition, or sale of business assets, in which case customer information may be transferred as part of that transaction, subject to equivalent confidentiality protections.

Any sharing of information beyond these circumstances will only take place with your explicit consent.

14. Third-Party Links

Our Site may occasionally contain links to third-party websites, such as social media platforms, courier tracking pages, or partner brands. Glow Human is not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policy of any external site before providing personal information to it.

15. Data Security

Glow Human takes the security of your personal information seriously and applies appropriate technical and organisational measures designed to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Use of SSL/TLS encryption to secure data transmitted between your browser and our Site.
  • Restricted, role-based access to customer data among authorised Glow Human staff only.
  • Use of reputable security plugins and firewalls to monitor and block malicious activity.
  • Regular software and plugin updates to address known security vulnerabilities.
  • Secure handling of payment data through PCI-compliant third-party payment gateways rather than direct storage on our servers.

While we work hard to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage customers to use strong, unique passwords and to keep their account credentials confidential.

16. Data Retention

Glow Human retains personal information only for as long as is reasonably necessary to fulfil the purposes described in this Policy, including to process your orders, respond to support enquiries, comply with applicable tax and accounting record-keeping requirements under Pakistani law, and resolve any disputes.

Where personal information is no longer required for these purposes, we take reasonable steps to securely delete, anonymise, or archive it in accordance with our internal data-retention practices.

17. Children’s Privacy

Glow Human’s products and Site are intended for use by individuals who are at least 18 years of age or who otherwise have the legal capacity to enter into a binding purchase agreement under the laws of Pakistan. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a minor without appropriate parental or guardian consent, we will take prompt steps to delete that information.

18. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to the personal information Glow Human holds about you:

  • Right to Access: request a copy of the personal information we hold about you.
  • Right to Correction: request that we correct or update inaccurate or incomplete information.
  • Right to Deletion: request that we delete your personal information, subject to any legal or accounting obligations that require us to retain certain records.
  • Right to Withdraw Consent: withdraw consent to marketing communications or optional data processing at any time.
  • Right to Object: object to certain uses of your personal information, such as profiling for marketing purposes.

To exercise any of these rights, please contact us using the details in Section 22. We will respond to verified requests within a reasonable timeframe and may request additional information to confirm your identity before processing your request.

19. Updating Your Information

You can review and update your account details, including your name, email address, phone number, and delivery addresses, at any time by logging into your Glow Human account. If you do not have an account, or need assistance updating information tied to a past order, please contact our support team, and we will make the update on your behalf after verifying your identity.

20. International Data Processing

While Glow Human ships exclusively within Pakistan, certain third-party service providers we rely on — such as hosting infrastructure, analytics platforms, or email/SMS delivery services — may process or store data on servers located outside Pakistan. Where this occurs, we take reasonable steps to ensure that such providers maintain an appropriate standard of data protection consistent with the principles set out in this Policy.

21. Changes to this Privacy Policy

Glow Human reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the products and services we offer, or applicable legal and regulatory requirements. Any changes will be posted on this page with a revised “Effective Date.” We encourage customers to review this Policy periodically. Continued use of the Site after any changes take effect constitutes your acceptance of the revised Policy.

22. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how Glow Human handles your personal information, please contact us at:

Glow Human Beauty

Email: glowhumanbeauty@gmail.com

Website: www.glowhuman.com

Customer Support: Available via WhatsApp and the Contact Us page on our Site

Registered Address: Pakistan

We aim to acknowledge all privacy-related enquiries promptly and to resolve them fairly and transparently.